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How to Improve Your Communication Skills
Posted Wednesday, May 29, 2013 by Ryan Lew
People’s perception of you is largely based on the way you communicate. Regardless of your technical skills, people will be less receptive if you don’t have the sufficient communication skills to thrive in the workplace. Workplace communication involves more than just how you speak. There are three main types of communication in the workplace: verbal, nonverbal and written.*
Tips for Verbal Communication
The way you say something is just as important as what you are saying. It may not be fair, but people make assumptions based on presentation. It is often difficult for people to get past that, so you can’t give them an excuse to discredit what you have to say. Every person and every workplace has slightly different ways of communicating. Observe and emulate the way your coworkers interact with each other and their supervisors.
The tone of your voice conveys just as much information as the actual words. Grunting or sighing repetitively gives the sense of impatience and that you’re not really receptive to what they are saying. Practice speaking softly and in calm tones.
Listening skills are also extremely important to good verbal communication. Workplace communication is the exchange of information, not just about what you have to say. Careful listening can also help you craft a more knowledgeable and appropriate response. An attentive listener also puts the speaker at ease and makes them feel appreciated. This in turn will make them more receptive to what you have to say.
Tips for Nonverbal Communication
Nonverbal communication skills are frequently overlooked even though they are just as important. Even if you are saying everything perfectly, your body language can tell a contradicting story. Be sure to stand up straight and in an open posture with your hands at your sides. Crossed arms can make you appear closed off and unapproachable. Face the person you are speaking with directly and make eye contact.
During a meeting, swinging your legs or fidgeting with your hands and clothes shows that you are distracted and not paying attention. You always want to show the person who is speaking to you the same respect that you want them to show you while you are speaking.
Tips for Written Communication
In verbal communication, once the words leave your lips, you cannot get them back. In written communication, you have the chance to edit and retry before you submit. Take advantage of that. If you have trouble with your writing skills, it may help to read what you write out loud. It will often make it clearer to you than reading it in your head. Double check your work and don’t be afraid to use free tools available to you like spelling checks or online dictionaries.
It can be even more important to refine your written communication skills. While written communication does allow you the luxury of editing, if you do submit a document with errors, then there is physical and permanent proof of your mistakes. Take your time and double check everything you do.
Refine Your Communication Skills at Everest
People who have successful careers are usually the same people who are good at maintaining relationships with other people. Frequency of communication is also important. Keep open lines of communication and practice, practice, practice.
Interaction with other people and communication in the workplace is especially important in the fields of criminal justice, health care, legal, and customer service. Are you trying to figure out how you can improve your career? Learn these essential communication skills and other professional skills through the Everest career training programs.
Everest will teach you the skills to help you succeed in your chosen field. Everest instructors care about you and your success. They teach in both traditional classroom lectures and through hands-on experience to help you apply the skills that you learn in a real-world setting. In addition to courses, Everest offers workshops to help you develop finance and other important career skills.
Everest offers diploma programs, associate degrees, bachelor’s degrees and master’s degrees at many of their campuses. They also offer many different classes including part-time and evening classes to fit your scheduling needs.
Contact Everest to find out more about how they can help you succeed. Programs and schedules vary by campus.
* Source: http://www.inc.com/guides/growth/23032.html